Crate&Barrel Malaysia FAQ
Frequently Asked Questions
Orders & Deliveries
1. Can I order from Crate and Barrel Singapore website and deliver to Malaysia?
- We currently ship to addresses in Singapore only. Should you wish for your order to be shipped overseas, please write to us at customerservice@crateandbarrel.sg.
- Kindly note that all international deliveries are to be arranged by customer, subjected to duties, taxes and other clearance charges.
- Kindly note that all international deliveries are to be arranged by customer, subjected to duties, taxes and other clearance charges.
2. I bought an item(s) from Crate and Barrel Malaysia website and would like to return or exchange it.
- For items bought from Crate and Barrel Malaysia, we will only accept returns and exchanges at the ION Orchard store, subject to approval.
- We are unable to liaise with any delivery or courier company made by the buyer for returns or exchanges.
3. Who can I contact about my order?
- You may contact our Customer Service Expert through our live chatbox feature at the bottom right corner of our website.
- Alternatively, you may write in to us at customerservice@crateandbarrel.sg.
Crate&Barrel Rewards
1. I am a Crate&Barrel Rewards member from Crate and Barrel Malaysia website. What will happen to my points?
- Rest assured, your points have been migrated to the Crate and Barrel Singapore website.
- Rest assured, your points have been migrated to the Crate and Barrel Singapore website.
- Simply create a Crate&Barrel Rewards account here with the same email address used on Crate and Barrel Malaysia website.
2. Where can I find my points?
- Login to Crate&Barrel Rewards here.
- Login to Crate&Barrel Rewards here.
- View your existing points on the banner at the bottom of your screen.
3. I don't have a Crate&Barrel Rewards account but I have purchased on Crate and Barrel Malaysia website previously.
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You will need to create a Crate&Barrel Rewards account here with the same email address used on Crate and Barrel Malaysia website.